Most businesses that deploy both an AI voice agent and an AI chat agent end up maintaining two separate knowledge systems. Two sets of FAQs. Two pricing documents. When information changes, the update has to happen twice — and it often happens inconsistently, leading to agents giving different answers on different channels.
Voiceyfy's unified knowledge base eliminates this problem by feeding both your voice agent and chat agent from a single source of truth.
What Is a Unified Knowledge Base?
A unified knowledge base is a single centralized content hub that feeds both your AI voice agent and chat agent simultaneously. When you update information in one place, both channels reflect the change instantly.
Knowledge Sources Supported
Web Scraping with Scheduled Refresh
Point the system at your website URL and it automatically extracts service descriptions, pricing, FAQ content, and contact information. Schedule automatic refreshes (daily, weekly, or monthly) so the knowledge base stays current without manual intervention.
Webhook-Triggered Updates
For businesses using a CMS, helpdesk, or custom backend, Voiceyfy supports webhook-triggered knowledge updates. When content changes in your source system, a webhook fires and the knowledge base updates in real time.
File Uploads
Upload documents directly to the knowledge base: PDF service catalogs, Word documents, Excel spreadsheets, and text files. All documents are indexed and searchable by both agents immediately after upload.
Structured FAQ Pairs
Add structured question-and-answer pairs for precise control over specific answers. These take priority over scraped content, making them ideal for compliance-sensitive information or exact pricing.
Cross-Channel Consistency
A customer who asks about pricing on the website chat and then calls to book gets consistent information — the same numbers, the same service descriptions, the same availability rules. This builds trust.
Version History and Rollback
Voiceyfy maintains a full version history of every update to the knowledge base. You can roll back to any previous version with a single action — useful if a content update causes unexpected agent behavior.
Frequently Asked Questions
What knowledge sources does Voiceyfy support?
Voiceyfy supports web scraping with scheduled refreshes, webhook-triggered updates, file uploads including PDFs and spreadsheets, and structured FAQ pairs added directly in the platform.
Does Voiceyfy track changes to the knowledge base?
Yes. Voiceyfy maintains a full version history of every update. You can roll back to any previous version with a single action.